Refund policy

 

Return & Refund Policy

At ZapDeal, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

No Return & No Refund Policy

All orders are throughly checked before dispatch. Once an order has been successfully delivered to the customer, it is not eligible for return, exchange, or refund under any circumstances.

By placing an order on our website, you acknowledge and agree that all sales are final after successful delivery.

Order Cancellation

Orders may be cancelled only before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

To request an order cancellation, please contact us at support@zapdeal.co.in as soon as possible.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

To report such issues, you must contact us within 48 hours of delivery and provide:

  • Your order number.

  • Clear photos of the product received.

  • Clear photos of the packaging.

  • A complete unboxing video showing the issue.

Claims submitted without a proper unboxing video may not be accepted.

After reviewing the claim, we will determine the appropriate resolution at our sole discretion.

Exceptions / Non-Returnable Items

As we operate under a strict No Return Policy after delivery, all products sold on our website are considered non-returnable once delivered.

This includes, but is not limited to:

  • Personal care products

  • Beauty and skincare products

  • Customized or personalized items

  • Sale or discounted products

  • Gift cards

  • Consumable products

  • Digital products

If you have any questions regarding a product before purchasing, please contact us.

Exchanges

We do not offer exchanges once a product has been delivered.

Refunds

We maintain a strict No Refund Policy after successful delivery of an order.

Refunds will not be provided for:

  • Change of mind

  • Incorrect product selection

  • Product no longer required

  • Personal preferences regarding color, design, size, or appearance

  • Failure to read product descriptions before purchase

In the rare event that an order cannot be fulfilled by us and has not been shipped, any eligible refund will be processed to the original payment method within 7–10 business days.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: support@zapdeal.co.in

By placing an order on our website, you agree to the terms of this Return & Refund Policy.